Return Policy

Effective Date: [Oct 10. 2025]

Your satisfaction is important to us. If you're not completely satisfied with your purchase from Wilsons Furniture, you may return eligible items under the following conditions.

1. Return Window

You may request a return within 30 days of the delivery date.

2. Eligibility Conditions

To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition you received it

• Proof of purchase (receipt or order number) is required

• Certain items are non-returnable, including:

  • Perishable goods

  • Customized or special-order products

  • Items marked “final sale”

    
    

3. Return Process

• Contact us at sales@wilsonsfurnitureltd.com to request a return authorization

• Once approved, you will receive instructions for return shipping

• We are not responsible for lost or damaged returns — we recommend using a trackable service

  
  

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status

• If approved, a refund will be processed to your original payment method within 5–10 business days

• Original shipping fees are non-refundable unless the return is due to our error

  
  

5. Return Shipping

Customers are responsible for return shipping costs unless the product was defective, damaged in transit, or sent in error.